To report any life-threatening conditions, please call 911. To report a downed power line, please call toll-free 1-877-588-1010.
Stay away from downed power lines
Always assume that a downed power line is energized, and move away to safety.
Never go near a downed wire. While some energized wires spark and snap, others may not appear dangerous. Avoid any metal objects or water making contact with a live wire. A wire fence, metal signpost or railroad track touching an energized wire can conduct hazardous electricity a long distance.
Use caution when driving near downed power lines
If you encounter a downed power line while driving, always assume it is energized or “hot”. If there seems to be no immediate danger of fire, do not attempt to get out of your vehicle. Summon for help, if possible, while still in your car. If help is not available, try driving your car away from the wire, allowing it to slide off.
If fire or injury means that you must leave the car, do not touch any part of the car while setting foot on the ground. Jump clear of the vehicle with both feet, making sure you don’t touch the car or the electrical hot wire.
Update your information
To fully utilize our automated system, please update your primary and alternate phone numbers. The system can recognize your phone numbers and account number and match them to your residential or business address when you call, helping us locate outages and problems quickly. If you have not updated your phone numbers when you call the system, you will need to enter your account number for the system to recognize your address.
Download and print this handy reminder card in English or Spanish and keep it in a convenient location.
